Your business depends on customer experience. Customer experiences must be molded, refined and thoughtfully designed with precision. Your company deserves a fresh and logical approach. In good times and bad, business leaders are constantly challenged to design, create and deliver the right customer experience.

Customer-led Strategy to create Customer Value. And Private Equity Co-Investor to Leverage Consumer Insights into Shareholder Value. Customer-focused research and analysis, spanning 50 Retailers. Ahead-of-the-curve insight and metrics capturing inflection points.

Driving organic growth is challenging. Revenue flows horizontally while organizational accountability is vertical. Customers are the key to our growth so we create slogans to represent our commitment to them. This blog is about making these statements a reality. Friday, January 15, 2010. Wednesday, January 13, 2010. Primary Challenge of Customer Alignment. Wednesday, January 6, 2010. Measurement, Metrics and the Hawthorne Effect.

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